Customer Service
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Jaeger USA, Inc.

Job Location

198 Pickering Rd, Rochester, NH 03867, USA

Type of Job

Full Time, 1st Shift

Published By

Jaeger USA, Inc.

Published Date

June 4, 2021

About the job

Customer Service Reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and provide support to various departments.


Main Job Duties and Responsibilities

deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process


Health, Dental, Eye Coverage Available after 60 days

About us

Jaeger USA, Inc. is located in Rochester, NH. We manufacture and sells custom private label components for the Construction and Shoe, Leather, and Textile Industries as well as have Toll Coating Capabilities.


198 Pickering Rd, Rochester, NH 03867, USA

Jaeger USA, Inc.